SHIPPING POLICY

Shipping Policy
At Alkhaleej Pharmacy & Supermarket, we are committed to providing safe and timely delivery of all orders. Please read our shipping guidelines below:

1. Delivery Timeline
All orders are delivered within 5 to 7 working days after order confirmation.
Delivery time may vary depending on the city, order size, public holidays, or peak seasons.

2. Shipping Charges
We offer affordable and transparent delivery charges:
- Karachi City: Rs. 249
- Other Cities Across Pakistan: Rs. 399
Shipping charges will be clearly shown at checkout before you confirm your order.

3. Order Processing
Orders are processed after verification and confirmation from our team.
Customers will receive a notification once their order has been dispatched.

4. Delivery Conditions
Please ensure the delivery address and contact number provided are correct.
If delivery fails due to incorrect address or customer unavailability, re-delivery may take additional time or cost.

5. Tracking & Updates
Customers will be informed about their delivery status through SMS, call, or customer support.
Tracking details (if available) will be shared once the order is dispatched.

6. Delays & Exceptions
While we strive for on-time delivery, unforeseen situations like weather conditions, strikes, or courier delays may affect timelines.
In such cases, we appreciate your patience and cooperation.

7. Policy Updates
Alkhaleej Pharmacy & Supermarket reserves the right to update this shipping policy at any time. Customers are advised to review it periodically.

8. Customer Support
📞 Alkhaleej Helpline: +92 333 111 5767
📧 Email: customercarealkhaleej@gmail.com