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Return and Exchange Policy

At Alkhaleej Pharmacy & Supermarket, we are committed to ensuring customer satisfaction. Please read the following return and exchange guidelines carefully.
1. Eligibility for Return & Exchange Customers may request a return or exchange within 7 days of purchase, if the product meets the following conditions: The product belongs to the approved return & exchange category. An incorrect product was delivered, or the wrong price was charged/displayed. The product has damaged, defective, or faulty packaging. All items must be in their original packaging, unused, and in sellable condition.
2. Non-Returnable & Non-Exchangeable Items For safety and hygiene reasons, the following items are not eligible for return or exchange: Temperature-sensitive food products (e.g., frozen, dairy, fresh items). Cosmetics, perfumes, and personal care products. Customized or personalized items. Products with incomplete accessories or freebies. Gift cards, sale items, and promotional products. Returns due to change of mind will not be accepted.
3. Return & Exchange Process Customers must request a return or exchange via our customer service desk or helpline. Logistics/shipping charges will be borne by the customer (unless the product is damaged, faulty, or incorrectly delivered). Once approved, customers will be notified regarding the status of the return or exchange.
4. Refund Procedure Once approved, refunds will be issued through the original payment method (shipping charges will be deducted). In case of exchange, customers will be notified of the delivery or pickup schedule.
5. Warranty Policy Electronics, household items, toys, and accessories are covered under a check warranty at the time of delivery/purchase. If any defect, missing item, or malfunction is found at the time of receiving, the item can be returned immediately. Once accepted, Alkhaleej Pharmacy & Supermarket will not be responsible for any faults. Customers may contact the respective brand’s warranty center for further support.
6. Rights Reserved Alkhaleej Pharmacy & Supermarket reserves the right to refuse any return or exchange if the product does not meet the above conditions.